About Impac Services: Your Trusted Recruitment Partner in India

Impac Services team discussing recruitment strategies

Impac Services helping a candidate with their career path

Collaborative work environment at Impac Services office

Our Journey: 16 Years of Transforming Talent Acquisition in India

Since **2008**, **Impac Services** has been at the forefront of India’s **recruitment and staffing evolution**. Over the past **16+ years**, we’ve placed thousands of professionals in roles that matter — fueling the growth of some of the country’s leading organizations in **BPO, BFSI, FinTech, insurance, airlines, consulting, pharma, and manufacturing**.

Our journey began with a singular belief — that **recruitment is not just about filling roles, it’s about empowering organizations with the right talent and enabling individuals to unlock their potential**. This belief has guided every decision, every hire, and every partnership at Impac Services.

From helping startups scale their support operations to supporting Fortune 500 firms with large-scale hiring drives, Impac Services has earned a reputation for **consistency, reliability, and speed**, without compromising on quality.

Today, we are proud to stand as a trusted **recruitment partner** to over **80+ brands**, including **American Express, Barclays, Max Life, Genpact, Teleperformance**, and more, across various sectors in India.

Our Vision: To Be India's Most Trusted Recruitment Partner

To become India’s most trusted **recruitment partner** by delivering measurable impact through **strategic, agile, and ethical hiring solutions**.

Our Mission: Empowering Teams & Careers Through Personalized Hiring

To help businesses build exceptional teams and to help professionals find meaningful careers by simplifying and personalizing the hiring experience through **experience, innovation, and integrity**.

Saurabh Narula, Founder & CEO of Impac Services

Meet Saurabh Narula

Founder & Chief Executive Officer, Impac Services

With over **two decades of experience** in India’s **talent acquisition landscape**, Saurabh Narula is a name synonymous with deep market insight, relentless execution, and people-first leadership.

Before founding **Impac Services**, Saurabh worked across various domains in HR and **recruitment**, gaining firsthand understanding of what organizations truly need — and where traditional hiring often falls short. Fueled by a vision to bridge the gap between employers and the right talent, he launched Impac Services in **2008** with a single desk, a strong conviction, and an unwavering belief in the power of relationships.

Under his leadership, **Impac Services** has grown from a boutique **hiring firm** to one of India’s most dependable **recruitment partners**, serving high-growth companies and large enterprise brands alike.

Saurabh’s journey is not just one of entrepreneurship — it’s one of building people, teams, and futures. He has personally led **hiring initiatives** for senior leadership roles, high-volume projects, and transformation mandates, earning the trust of CHROs, business heads, and job seekers across the country.

His leadership style blends **strategic thinking** with **operational excellence**, and his values of **trust, transparency, and tenacity** are deeply embedded in the culture of Impac Services.

“Recruitment is not just a business function — it’s a responsibility. Every placement has the power to change a person’s life and a company’s direction. That’s the impact we strive to make every day.”

— Saurabh Narula

The Road Ahead: Innovating India's Recruitment Future

As we look toward the future, we remain committed to our founding belief — that the right people make all the difference. With the integration of **AI & new Technology**, a focus on **Scale**, and a steadfast **Human-First Approach**, we’re here to shape the next chapter of India’s **Recruitment Journey**.

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