Our Comprehensive Recruitment & Staffing Services

1. Permanent Staffing Solutions

Build Future-Ready Teams That Stay and Perform Long-Term

**Impac Services' permanent recruitment service** is designed for organizations in India seeking long-term, culturally aligned, performance-driven hires. We go beyond resumes to deeply understand your business, team dynamics, and performance metrics, ensuring every placement adds measurable value from day one.

Our Approach Includes:

• Deep role and cultural analysis for precise candidate matching.
• Domain-specialized talent mapping to identify top professionals.
• Structured screening and validation processes for quality assurance.
• Accelerated TAT (Turnaround Time) with quality shortlists for efficient hiring.
• Replacement guarantees for risk-free hiring, ensuring your investment is secure.

Outcomes Delivered:

• Enhanced retention rates, reducing churn and associated costs.
• Shorter ramp-up periods for new hires, boosting productivity faster.
• Higher on-the-job productivity from well-matched talent.

Trusted By: Kotak Mahindra Bank, Max Life Insurance, Boston Consulting Group (BCG), Genpact – for their permanent staffing needs.

2. Contract Staffing & Temporary Manpower Solutions

Scalable Manpower. Zero Overhead. Maximize Your Agility.

When agility matters most, our **contract staffing** model gives you the power to scale your workforce without fixed cost liabilities. We deploy pre-screened, job-ready professionals who are ready to deliver — backed by complete onboarding, **compliance**, and **workforce management**.

What We Offer for Contract Hiring:

• On-demand deployment across various roles & cities in India.
• Flexible short-term, mid-term, or rolling contract options.
• Full **compliance support** (PF, ESI, labor laws) to ensure hassle-free operations.
• Transition-to-hire options based on performance, allowing for permanent conversion.

Where It Works Best:

• Customer service scale-ups and seasonal demand management.
• Project-based operational teams needing specialized skills.
• Maternity/paternity cover, peak workloads, or temporary skill gaps.

Why Clients Choose Us: Lower risk, faster scalability, zero administrative stress related to temporary hiring.

3. Bulk Hiring / Volume Recruitment Services

Scale Your Workforce Fast Without Compromising on Talent Quality

When you need to ramp up talent across geographies or business units, our **volume recruitment** engine delivers structured, data-backed, and SLA-driven hiring at scale. We’ve successfully closed **100–500+ position mandates within weeks** — across **customer service, telesales, backend ops, fraud investigation**, and more.

What Sets Us Apart for Bulk Hiring:

• Dedicated hiring pods for large mandates, ensuring focused execution.
• Hiring workflow automation for faster processing and increased efficiency.
• Custom screening models to reduce attrition risk and improve candidate fit.
• Virtual and physical drive capabilities across all major cities in India.

Ideal Use Cases: New process launches, support migrations, seasonal ramp-ups, and rapid expansion projects.

Brands That Trust Us: Teleperformance, Concentrix, EXL, Majorel – for their large-scale hiring needs.

4. Leadership & Mid-Senior Level Hiring

Business-Critical Hires That Drive Strategy and Growth

**Leadership hiring** demands confidentiality, clarity, and credibility. Our **executive search** and **mid-senior recruitment** vertical delivers just that — by blending high-touch research with extensive industry networks to identify professionals who can lead, scale, and transform your organization in India.

Scope of Roles We Recruit For:

• Operations Heads, Team Managers, Departmental Leads.
• Deputy & Senior Managers (HR, Finance, Operations).
• Training & Quality Leads, Strategic Project Managers.
• Departmental Leaders with P&L ownership and strategic impact.

Our Promise for Executive Search:

• Targeted **headhunting** with discreet outreach to passive candidates.
• Insight-based candidate reporting for informed decision-making.
• Thorough culture-fit assessment & reference checks.
• Dedicated account oversight from founder/director level for strategic mandates.

Result: Strategic hires who deliver long-term value — not just short-term solutions for your organization.

5. Campus & Fresher Hiring Programs

Capture the Next Generation of High-Potential Talent from Indian Campuses

**Hiring early-stage talent?** Our **campus connect program** and **fresher recruitment pipeline** helps organizations tap into bright, eager professionals across India — backed by a pre-hiring evaluation process tailored to your specific job requirements.

We Offer for Campus Recruitment:

• Full-scale **campus drives** and virtual hiring events at top institutes.
• Comprehensive aptitude, communication, and behavioral screening of candidates.
• Training partnerships for skill-aligned hiring programs.
• Strong tie-ups with engineering, arts, commerce, and tech institutes across the country.

Great For:

• **BPO frontline agents** and customer service roles.
• Junior data analysts and entry-level IT support.
• Support operations & entry-level finance/insurance roles.

6. Recruitment Process Outsourcing (RPO) Services

Fully Managed Hiring That Feels In-House – Your Dedicated RPO Partner

Need recruitment leadership but lack internal bandwidth? Our **RPO model** provides dedicated recruiters, proven workflows, and full-service support under your employer brand — whether for a specific function, geography, or end-to-end hiring lifecycle.

With Our RPO Solutions, You Get:

• Dedicated recruiter(s) seamlessly aligned to your business objectives.
• SLA-based hiring and performance reporting for transparency and accountability.
• ATS (Applicant Tracking System) implementation & pipeline visibility for streamlined operations.
• Flexible on-ground or remote execution models to suit your needs.

Benefits of Partnering with Impac Services for RPO: Lower cost-per-hire, improved candidate experience, seamless scalability, and access to top talent.

7. Skill-Based Screening & Candidate Assessments

Precision Hiring Through Objective Candidate Evaluation

We reduce hiring friction and improve fit by screening for what truly matters — capability, communication, and intent. Our assessment tools ensure only the most job-ready and aligned candidates reach your hiring manager’s desk in India.

Assessment Areas Covered:

• Aptitude and logical reasoning.
• Communication skills (voice, non-voice) tailored to roles.
• Typing and speed accuracy assessments for operational roles.
• Behavioral and integrity assessments for cultural fit.
• Role simulations for critical functions like voice, fraud, backend, and sales.

Tools Used: Custom-built assessment modules + AI-based video interviews (available upon request for advanced screening).